Home Story
Support
Answers to common questions, and how to reach us.
Where is my data stored?
On your device, in the app's secure local storage. Home Story never uploads your home's records to any server of ours — your data is as private as the photos on your phone.
How do I back up my data?
Home Story backs up automatically and syncs to your private iCloud when your device is signed in, so your records survive a reinstall or a new phone. You can also back up or restore manually any time from Settings → Backup, or export a JSON file you keep yourself. Backups live in your own iCloud account; we run no servers and cannot see them.
How do the maintenance schedules work?
When you add a home, Home Story applies a built-in schedule matched to its type — filters, detectors, water heater, gutters, seasonal jobs, and more, each with an interval and a typical cost range. Logging a service with the matching name marks it done and restarts its clock. You can disable any task that doesn't apply.
Are the intervals manufacturer data?
They're standard home-maintenance recommendations, not brand-specific service data. Treat them as sensible defaults: your equipment's manual and local climate win whenever they disagree.
Can I track more than one home?
The free version tracks one home. Home Story Pro — a one-time purchase, not a subscription — unlocks unlimited homes plus reports and advanced insights.
How do reminders work?
Reminders are local notifications scheduled on your device from each task’s interval and your logged history. Adjust timing or turn them off in Settings.
Still stuck, or found a bug?
Email us — the fastest way is the in-app Settings → Send Feedback, which attaches your app version automatically. Or write directly to owal@teamam.org. We read everything.