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2020 Toyota Highlander

2020 Toyota Highlander: the power train dominates owner complaints

Owners filed 290 complaints with NHTSA. The power train is by far the most reported area at 39%, more than triple the next areas: service brakes (11%) and air bags (11%). No fires and no deaths are reported across any area. The air bags draw the most injuries (5) of any single area, so they are worth a close look.

Most reported areas

Power Train safety 39%
The single biggest complaint by a wide margin: 114 reports (39%), tied to 2 crashes and 1 injury. No fires reported here.
Service Brakes safety 11%
33 reports (11%), linked to 3 crashes and 1 injury. Test the brakes carefully, including in reverse.
Air Bags safety 11%
32 reports (11%), but the most injuries of any area: 5 injuries plus 3 crashes. Worth checking closely given the outcomes.
Structure safety 9%
27 reports (9%), with 1 crash and no reported injuries or fires. A smaller but recurring complaint area.
Fuel/Propulsion System safety 6%
The fewest of the top five: 17 reports (6%), tied to 1 crash and 2 injuries.

Source: NHTSA owner complaints · 290 complaints

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General information compiled from public NHTSA complaint data, for reference only — not professional advice and not reviewed by automotive experts. Verify before acting; Team AM is not responsible for decisions made from it.