Vehicles · Insights

2020 Mazda Cx-5

2020 Mazda CX-5: electrical complaints lead, but the brakes look most serious

Owners filed 104 complaints with NHTSA. The electrical system is the most reported area at 29%, followed by the engine (15%) and the brakes (13%). No fires and no deaths are reported across any area. The brakes stand out by outcome: just 14 reports, but they account for 6 crashes and 4 injuries, more than any other area, so they are worth a close look on a test drive.

Most reported areas

Electrical System safety 29%
The most reported area: 30 reports (29%), with 1 crash and 1 injury. Watch for warning lights and electrical glitches, including some tied to braking and steering systems.
Engine0 15%
Second most reported: 16 reports (15%), with no crashes, fires, or injuries on record. A recurring complaint area but no serious outcomes reported.
Service Brakes safety 13%
Only 14 reports (13%) but the most serious by outcome: 6 crashes and 4 injuries, the highest of any area. Test the brakes thoroughly, including any sudden or unexpected braking.
Forward Collision Avoidance safety 11%
11 reports (11%), linked to 2 crashes and no injuries. Check that the driver-assist and collision systems behave predictably.
Power Train0 8%
The fewest of the top five: 8 reports (8%), with no crashes, fires, or injuries reported. Watch for jerking or rough shifting when accelerating.

Source: NHTSA owner complaints · 104 complaints

Track maintenance, recalls, and costs for your Mazda — and see this inside the app.

Get Vehicle Story Maintenance schedule

General information compiled from public NHTSA complaint data, for reference only — not professional advice and not reviewed by automotive experts. Verify before acting; Team AM is not responsible for decisions made from it.