Vehicles · Insights

2018 Jeep Grand Cherokee

2018 Jeep Grand Cherokee: the electrical system dominates owner complaints

Electrical system faults make up the largest share of owner complaints, with the infotainment system repeatedly cycling off and on during driving. Engine and powertrain complaints include vehicles catching fire while parked and unexpected forward movement, while brake reports describe partial engagement that failed to stop the vehicle at intersections.

Most reported areas

Electrical System safety 40%
Owners report the UConnect infotainment system repeatedly switching off and on by itself at short intervals, both while driving and while stationary, which disables Bluetooth and other connected features. · 6 fire · 5 crash · 3 injured
Engine safety 14%
Owners report vehicles that were parked and unattended catching fire, with the cause of ignition not apparent to the owner at the time of the event. · 3 fire · 6 crash
Power Train safety 8%
Owners report the vehicle lurching forward unexpectedly at unsafe speed while in neutral, requiring forceful brake application to prevent a collision. · 1 fire · 7 crash · 2 injured
Service Brakes safety 8%
Owners report brakes only partially engaging when applied, leaving the vehicle unable to stop fully at red lights and in some cases the vehicle then accelerating forward on its own. · 11 crash · 5 injured
Seats safety 5%
42 reports (5%), with 1 fire and 2 injuries and no crashes. The smallest of the top complaint areas.

Source: NHTSA owner complaints · 836 complaints

Track maintenance, recalls, and costs for your Jeep — and see this inside the app.

Get Vehicle Story Maintenance schedule

General information compiled from public NHTSA complaint data, for reference only — not professional advice and not reviewed by automotive experts. Verify before acting; Team AM is not responsible for decisions made from it.