Pet Story
Support
Answers to common questions, and how to reach us.
Where is my data stored?
On your device, in the app's secure local storage. Pet Story never uploads your pet's records to any server of ours — your data is as private as the photos on your phone.
How do I back up my data?
Pet Story backs up automatically and syncs to your private iCloud when your device is signed in, so your records survive a reinstall or a new phone. You can also back up or restore manually any time from Settings, or export a JSON file you keep yourself. Backups live in your own iCloud account; we run no servers and cannot see them.
How do the care schedules work?
When you add a dog or cat, Pet Story applies a built-in schedule matched to its life stage — vaccines, flea & tick, heartworm, deworming, dental, grooming, and vet checkups, each with an interval and a typical cost range. Logging care with the matching name marks it done and restarts its clock. You can disable any task that doesn't apply.
Are the intervals official data?
They're standard, vet-informed care recommendations, not a substitute for your veterinarian. Treat them as sensible defaults: your vet's advice and your pet's needs win whenever they disagree.
Can I track more than one pet?
The free version tracks one pet. Pet Story Pro — a one-time purchase, not a subscription — unlocks unlimited pets plus PDF care reports and care-cost insights.
How do reminders work?
Reminders are local notifications scheduled on your device from each task's cadence and your logged history. Adjust timing or turn them off in Settings.
Still stuck, or found a bug?
Email us — the fastest way is the in-app Settings → Send Feedback, which attaches your app version automatically. Or write directly to support@teamam.org. We read everything.